Shipping Policy
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact your local ARTEPATIO Store or our Customer Service team at 305-456.1372 within three (3) days of receipt.
You may also contact us at design@artepatio.com. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
White Glove Delivery
(White Glove Policy for all purchase within
20 miles from the showroom area)
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Package is delivered directly to the room of your choice.
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The furniture is unpackaged and trash is removed by our service provider.
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Delivery up to 2 flights of stairs included.
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Customer signature required. Please make sure to notify the delivery provider of any damage or your desire to return your order at the time of delivery.
Return & Exchange Policy
At ARTEPATIO we want our customers always to have an enjoyable experience, at our online store to or in our showroom, all the way until you finalize your purchase.
If you’re not happy with your purchase, we will do our best to make things right, which is why we offer a comprehensive exchange or return program for the first 7 days after delivery.
Please be sure to familiarize yourself with the policy before completing your order.
To Return Unopened Items
Please contact our Customer Service to get a return authorization number
at 305-456.1372 within 7 days of delivery.