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Privacy Policy

Effective Date: July 23, 2026

Last Updated: July 23, 2026
 

At Arte Patio ("we," "us," or "our"), accessible from https://www.artepatio.com, protecting your personal privacy and maintaining the confidentiality of your information is a top priority. This Privacy Policy outlines how we collect, use, store, disclose, and protect the information you provide when visiting our website, interacting with our digital advertisements (including Meta Ads and Google Ads), or communicating with our commercial and architectural design teams.

By using our website, submitting a lead form, or engaging with our services, you agree to the practices described in this Privacy Policy.
 

1. Information We Collect

We collect information to provide high-end custom outdoor architectural solutions, process project estimates, and deliver exceptional customer support.
 

A. Information You Provide Voluntarily

When you request a quote, complete a lead form on Meta Ads or our website, schedule a showroom visit, or contact us directly, we may collect:

  • Contact Data: Full name, phone number, work or personal email address, and physical/property address in Florida or surrounding territories.

  • Commercial & Project Data: Business name, job title (for commercial/B2B inquiries), project timeline, scope of work (e.g., outdoor kitchens, motorized pergolas, shade solutions), and property specifications.

  • Communication History: Notes, emails, messages, or phone call records regarding your project consultation and design preferences.
     

B. Information Collected Automatically

When you navigate our website or interact with our digital campaigns, we automatically collect certain technical data using cookies, web beacons, and tracking pixels:

  • Device & Usage Information: IP address, browser type, operating system, referring URL, pages viewed, and duration of visit.

  • Marketing & Advertising Data: Pixel data from third-party platforms (such as the Meta Pixel and Google Tag Manager) to measure ad performance, conversions, and remarketing audiences.
     

2. How We Use Your Information

We do not sell your personal data. We use the information collected strictly for legitimate business purposes, including:

  • Project Consultations: Contacting you to discuss custom design proposals, schedule site visits, or provide architectural project estimates.

  • Customer Service: Responding to inquiries, providing updates on project installations, and managing our 1-year maintenance program.

  • Marketing & Advertising: Delivering relevant content, promotional offers, and digital ads tailored to your interest in custom outdoor living solutions.

  • Operational Improvement: Analyzing web traffic, ad campaign effectiveness, and optimizing user experience on our website.

  • Legal & Regulatory Compliance: Fulfilling structural licensing requirements, building code specifications, and responding to legal obligations.
     

3. Sharing and Disclosure of Information

Arte Patio respects your privacy. We do not sell, rent, or trade your personal information to third parties or marketing brokers. We may share your information only under the following limited circumstances:

  • Service Providers & Subcontractors: Trusted third-party vendors who assist in operating our website, processing digital communications, or conducting installation work (e.g., licensed structural engineers, delivery logistics). These partners are bound by confidentiality agreements.

  • Advertising & Analytics Platforms: Anonymized or hashed data shared with platforms like Meta, Google, and analytical tools to measure advertising effectiveness and refine target audiences.

  • Legal Requirements: When required by law, subpoena, or government authorities to protect our rights, property, or customer safety.
     

4. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies (such as the Meta Pixel) to enhance navigation and measure campaign performance.

  • Essential Cookies: Necessary for basic website functionality and security.

  • Analytics & Performance Cookies: Help us understand how visitors interact with our site.

  • Advertising Cookies: Used to deliver relevant advertisements on platforms like Facebook, Instagram, and Google based on your past visits to our site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without them.
 

5. SMS and Telephone Communications

If you provide your phone number via a lead form or website inquiry:

  • You consent to receive phone calls or text messages (SMS) from our commercial design directors regarding your project consultation or requested estimate.

  • Message and data rates may apply.

  • You may opt-out of receiving SMS communications at any time by replying "STOP" or contacting us directly at +1 (305) 456-1372.
     

6. Data Security and Retention

We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete contractual obligations for your project, or satisfy legal and tax requirements.
 

7. Your Privacy Rights

Depending on your location (including Florida residents under applicable state regulations), you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct or update incomplete or inaccurate information.

  • Deletion: Request that we delete your personal data, subject to certain legal exceptions (e.g., active contract warranties or tax records).

  • Opt-Out: Unsubscribe from marketing communications at any time via the "unsubscribe" link in our emails or by contacting us.

To exercise any of these rights, please contact us using the details provided below.
 

8. Third-Party Links

Our website or advertisements may contain links to external websites (such as social media platforms or partner sites). Arte Patio is not responsible for the privacy practices or content of these third-party websites. We encourage you to read their respective privacy policies.
 

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or submission of forms after changes are posted constitutes acceptance of the updated policy.
 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us:

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